Special orders are orders containing merchandise that is not held in regular stock and is ordered at the specific request of the customer. As such, special orders cannot be cancelled, returned or exchanged under any circumstances once Outdoor Living by Mr. Mulch has placed the order with the manufacturer or after 72 hours when the order is placed. Customer is required to pay the balance of the purchase price when order is placed or under special circumstances when special order items have arrived at our warehouse. Once balance is paid in full we will deliver or ship the special order items or you can pick them up at our warehouse. Customer's failure to pay full balance so shall not relieve Customer of its obliigation to pay the entire amount owned for such merchandise.